Delivery
Our minimum order is £150 [excluding VAT], with free delivery to the UK mainland. Deliveries to Northern Ireland, the Scottish Highlands and the Islands carry an additional charge
International delivery
We deliver worldwide. Carriage costs are calculated for each order and agreed with you before dispatch. [Import duties, customs charges and local taxes are the customer's responsibility.] Please get in touch for a delivery quote for your destination.
How we calculate delivery costs
We use a variety of transport methods depending on the size of your order. Where there's a delivery charge, it's calculated by weight, size, and quantity of boxes, and it can only be worked out after you've placed your order. We'll always agree the cost with you before the order is dispatched.
Dispatch
We aim to dispatch your goods within 2 to 3 working days of receiving your order and approving payment. We'll email you once your order has been dispatched. Payment is taken once your order has been prepared and is ready for dispatch.
Receiving your delivery
Please make sure someone is available to accept delivery. If a parcel is returned to us because no one was available, further charges will apply to send it back to you.
Mezu cannot accept responsibility if goods are signed for without your permission. [Please check your order on arrival and let us know within 48 hours if anything is damaged or missing.]
Stock availability
All items are subject to stock availability. If anything you've ordered isn't available, we'll contact you by email or phone and let you know when it will be back in stock. You can then choose to cancel your order or wait for new stock.
Questions?
Email info@mezusilkflowers.com or call +44 (0)7768 605121.